We want you to be satisfied with your purchase. If something isn't right, we're here to help.

Returns

Returns may be requested within 30 days of the date your order is delivered.

To qualify for a return, the item must be in its original condition. Products should show little to no signs of use and include all original packaging, accessories, and documentation whenever possible.

To begin the return process, email support@coiltemp.com with your order number and the reason for your return. Our team will provide instructions and the return shipping address if your request is approved.

For any questions regarding returns, contact support@coiltemp.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your product is damaged during shipping, has a manufacturing defect, or you received the wrong item, contact us promptly at support@coiltemp.com. Including photos of the issue will help us resolve your claim more quickly.

Items That Cannot Be Returned

The following items are not eligible for return:

• Custom-built or personalized products
  

If you're unsure whether your item qualifies for a return, contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you'd like a different product, simply request a return for the original item. Once your return has been approved, you may place a new order for the replacement item.

Refunds

After your return is received, it will be inspected to verify that it meets our return requirements. Once the inspection is complete, you'll be notified of the outcome.

Approved refunds will be issued to the original payment method. Most refunds are processed within 10 business days, although your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@coiltemp.com and we'll be happy to investigate.